Technical Support Representative | Up to PHP28K | Ortigas | Day Shift

Resolve Broadband Issues Supporting Australia’s Leading Telecom Customers

Strong broadband troubleshooting skills can open doors to a long-term international career path. The Technical Support Representative position supports critical telecommunications operations by resolving internet, NBN, modem, router, and voice service concerns impacting thousands of customers daily. Expand your technical support career through global exposure, structured development, advanced telecommunications technologies, and Emapta’s high-performance culture built for ambitious professionals aiming to stand out in technical customer support.

Job Overview

• Full-time
• Day shift schedule
• Onsite, Ortigas
• Earn up to PHP28,000 monthly

Benefits

• Competitive salary package
• Prime office location in Ortigas with easy access to MRT, restaurants, and banks
• HMO coverage with one free dependent upon regularization
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• At least 1 year of technical support or troubleshooting experience focused on broadband and home internet services
• Experience supporting telecommunications, ISP, broadband, fiber internet, NBN, or voice service accounts preferred
• Exposure to US, UK, Canadian, or Australian telecom campaigns is an advantage
• Strong troubleshooting skills in modem setup, router configuration, connectivity issues, and internet service resolution
• Experience providing technical support through calls, email, and live chat channels
• Knowledge of networking concepts including IP configuration, Wi-Fi connectivity, DNS, and internet troubleshooting
• Excellent written and verbal English communication skills
• Familiarity with CRM systems, ticketing platforms, and knowledge base tools
• Ability to multitask effectively in fast-paced technical support environments
• Bachelor’s degree holders and undergraduate applicants are welcome to apply

Responsibilities

• Perform service qualification checks using advanced web-based applications
• Troubleshoot internet and voice service issues across multiple technologies and platforms
• Support customers through inbound and outbound calls, live chat, and email communication
• Assist new customers with internet setup and provide technical recommendations
• Utilize knowledge base tools to deliver accurate, timely, and effective resolutions
• Document customer interactions, updates, and resolutions within CRM and tracking systems
• Ensure compliance with Australian telecommunications regulations, policies, and service standards

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia’s Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.

Apply now and be part of the #EmaptaEra.